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Privacy & Cookies

This privacy policy sets out how the Radlett Centre uses and protects any information that you give us when you use this website.

The Radlett Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy.

The Radlett Centre may change this policy from time to time by updating this page and if you have registered with us as a customer we will inform you of any changes. By continuing to use this website you give your consent to the Terms and Conditions, including this policy.

If you have any queries about this policy, please contact the Data Protection Officer at the Radlett Centre.

This policy is effective from 21 May 2018.

What personal information do we collect

Information you give us

When you join our mailing list, or purchase tickets, we’ll store personal information you give us such as your name, email address, postal address, telephone number and card details. We also keep a record of your purchases.

Information about your interactions with us

When you visit our website, we collect information about how you interact with our content. When we send you a mailing we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.

Sensitive personal data

Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not currently collect this type of information about our users.

Legal basis for collecting information

Contract purposes

When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store data such as your name, email address, postal address, phone number and card details. This is because for example we may need to contact you by email or telephone in the case of cancellation of a show or problems with your payment.

Legitimate business interests

We may collect and process your personal information for purposes that are in our legitimate business interests. This is the legal basis for our communications by post and email. Please contact us if you wish to no longer receive them. In the case of email, we give you the opportunity to opt out of receiving them during your first ticket purchase and provide you with the option to unsubscribe in every email that we subsequently send you.

With your explicit consent

For any specific situations where the above are not appropriate, we will instead ask for your explicit consent before using your personal information.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Sale of tickets.
  • Customising your website experience according to your interests.
  • In order to identify and prevent fraud.
  • We may periodically send promotional email about new services, special offers or other information which we think you may find interesting.
  • To contact you occasionally for market research purposes. We may contact you by email, phone, fax or mail.

You have the right to object to any of this processing at any time. If you wish to do so, please contact us. Bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit. Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in the following circumstances:

  1. To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider). We always require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.
  2. Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

Security of your personal information

We are committed to ensuring that your information is secure. We and our data processors have put in place appropriate safeguards to keep your personal data as secure as possible. We will not store your data anywhere that is outside of the European Economic Area. In the unlikely event of a security breach whereby your personal data is obtained by an unauthorized third party, we will inform you.

If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We optionally allow you to store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. We never store your 3 or 4 digit security code.

We store your personal information so that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system. We keep this information for no more than 3 years after your last purchase.

About cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Although your browser may be set up to allow the creation of cookies, you can specify that you are prompted before a site puts a cookie on your hard disk. This enables you to decide whether to allow or disallow the cookie. You can find out how to do this here: https://www.aboutcookies.org/how-to-control-cookies

Alternatively, you can set your computer not to accept any cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Consenting to use of cookies

By continuing to use our website, you consent to the placing of cookies on your computer or mobile device.

How we use cookies

Our website uses two 'first party' session cookies: eZSESSID when the site is accessed by a visitor and 'is-logged-in' when the visitor logs in.

This website enables some third party products which use cookies:

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal data

We will not sell, distribute or lease your personal data to third parties unless we have your permission or are required by law.

To request a copy of your personal data that we hold please contact us. You may also request that we delete your personal data.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.